Privacy Policy

Joyfully Present Life Coaching L.L.C. ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we may collect, how we use and share it, how long we keep it, and the choices and rights you may have regarding your information when you visit our website or use our coaching services.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following types of information:

• Contact information: Your name, email address, phone number, and other contact details you provide when booking a session, completing a form, or contacting us.
• Account information: Your name and email address if you sign in using Google or create an account through our website.
• Booking and service information: Appointment dates and times, services or packages purchased, session status, and related scheduling information.
• Communications and information you share: Messages, intake form responses, feedback, and other information you voluntarily provide in connection with coaching services. Please avoid submitting sensitive personal information unless it is reasonably necessary for the service.
• Payment information: Payments are processed through Stripe. Stripe handles payment information in accordance with its own privacy policy and security practices. We may receive transaction-related information such as payment status, amount, date, and transaction identifiers, but we do not intentionally collect or store your full payment card number.
• Technical information: Certain information may be collected automatically when you visit our website, such as your browser type, device information, IP address, and website usage or diagnostic information, depending on the services and technologies in use.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Schedule, confirm, manage, and provide coaching appointments and services.
• Process payments, manage purchases and packages, and handle eligible refunds.
• Send booking confirmations, appointment reminders, invoices, and service-related communications.
• Respond to questions, requests, and customer support inquiries.
• Maintain business, accounting, and tax records.
• Operate, maintain, troubleshoot, and improve our website and services.
• Protect our website, business, and clients against fraud, misuse, and security issues.
• Comply with applicable legal obligations.

3. Cookies & Similar Technologies

Our website may use essential cookies or similar technologies to support basic website functionality, such as keeping users signed in, maintaining account sessions, and supporting administrative access.

We do not intentionally use advertising cookies or tracking technologies for cross-context behavioral advertising. Some third-party services integrated into our website may use their own cookies or similar technologies as necessary to provide their services.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, including sign-in features.

4. Third-Party Service Providers

We use third-party service providers to help operate our website and provide our services. Depending on your interaction with our website, these providers may process information on our behalf or under their own privacy policies.

• Stripe: Payment processing and related transaction services.
• Google: Optional account sign-in and authentication.
• Resend: Sending booking confirmations, invoices, and other service-related emails.
• Cloudflare: Website hosting, security, and infrastructure services.
• BetterStack: System monitoring and service reliability.

These providers may process information as necessary to perform their services. Their handling of information may also be governed by their own privacy policies and terms. We encourage you to review the privacy policies of third-party providers when appropriate.

We do not sell your personal information for money. We also do not intentionally share personal information for cross-context behavioral advertising.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, enforce agreements, and comply with applicable legal, accounting, and tax requirements.

When information is no longer reasonably needed for these purposes, we will take reasonable steps to delete, destroy, or de-identify it, subject to applicable legal obligations and legitimate business needs.

6. Your Privacy Rights

You may contact us to request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable legal requirements and exceptions.

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), if the law applies to our business. These rights may include:

• Right to know and access: Request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom it is shared.
• Right to delete: Request deletion of personal information we have collected, subject to applicable exceptions.
• Right to correct: Request correction of inaccurate personal information.
• Right to opt out: Opt out of the sale or sharing of personal information, as those terms are defined under California law, if applicable.
• Right to limit certain uses: Limit certain uses and disclosures of sensitive personal information where applicable.
• Right to non-discrimination: Not be unlawfully discriminated against for exercising applicable privacy rights.

To submit a privacy request, email us at hello@joyfullypresent.life with the subject line "Privacy Request." We may need to verify your identity before responding. You may also authorize an agent to submit a request on your behalf, subject to applicable verification requirements.

We will respond to verifiable requests within the time required by applicable law. Some requests may be limited or denied where an exception applies.

7. Children's Privacy

Our coaching services are intended for individuals 18 years of age or older. We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without legally required authorization, we will take reasonable steps to delete it.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encrypted connections and access controls.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we work to protect information in a manner appropriate to our business and the nature of the information we handle.

9. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. When you visit another website or use a third-party service, its own privacy policy and terms will apply.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and the "Last updated" date at the top will reflect the most recent revision. Your continued use of our website after an updated policy is posted indicates that you have had the opportunity to review the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us:

Joyfully Present Life Coaching L.L.C.
Email: hello@joyfullypresent.life
Address: 440 N Barranca Ave #9885, Covina, CA 91723